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Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
Where can I find my membership number?
It is printed on the top of the U-Community Club individual membership card.
No membership card is issued to WEB members.
【Hotel / Guest rooms】
What is the difference between WEB members and U-Community Club individual members?
WEB members need to register on the homepage.
U-Community Club individual members need to apply at the hotel front desk.

※The "U-Community …Continue reading
【Hotel / Guest rooms】
What is the check-in time?
Check-in is usually at 14:00.
※If specified by the accommodation plan, it will be the time stated in the plan.
【Hotel / Guest rooms】
Please tell me the check-out time.
Check-out is usually at 11:00.
※If specified by the accommodation plan, it will be the time stated in the plan.
【Hotel / Guest rooms】
Can I have a faster check-in time?
Yes, available.
Before 14:00, you will be charged an additional 10% of the regular fee per hour.
In addition, depending on the reservation s…Continue reading
【Hotel / Guest rooms】
Can I extend the check-out time?
Yes, available.　　　　　　　　　　　　　
In the case of extension, a 10% extension fee will be charged per hour.
In addition, extension may be refused d…Continue reading
【Hotel / Guest rooms】
Can I check in late?
There is no problem if it is delayed before or after your arrival time.
Please let us know if it changes significantly.In addition, please c…Continue reading
【Hotel / Guest rooms】
Can I leave early in the morning?
24-hour front desk staff is on site so we will receive it at any time.
【Hotel / Guest rooms】
How much is the room charge
It depends on the schedule, desired room type and number of guests.
Please check the U-Community Hotel official website for room rates.　　　　　…Continue reading
【Hotel / Guest rooms】
Do you charge tax separately from the accommodation fee?
Accommodation tax may apply.For more information, please check the "Osaka Prefecture Homepage".http://www.pref.osaka.lg.jp/toshimiryoku/syuk…Continue reading
【Hotel / Guest rooms】
Can I use a credit card?
VISA/JCB/American Express/Diners Club/Master card/
Ginren Card is available.
【Hotel / Guest rooms】
Will you keep my luggage before check-in?
You can keep it.　　　　　　　　　　　　
Luggage can be kept before check-in and after check-out.
【Hotel / Guest rooms】
Can I send luggage from the hotel?
Takkyubin of Kuroneko Yamato is available.
【Hotel / Guest rooms】
Can I send luggage to the hotel in advance?
1-3-30 Mikyu Sakaecho 1-3-30 Mikuriyasakae Town, Higashiosaka City, Osaka Prefecture 577-0036 1-3-30 Mikuriyasakae Town, Higashiosaka City, …Continue reading
【Hotel / Guest rooms】
Can I ship my luggage to the hotel by cash on delivery?
Unfortunately, we do not accept cash on delivery.Thank you in advance payment.
【Hotel / Guest rooms】
Can I arrange a taxi?
We accept at the front desk.
※Arrangements may not be possible due to congestion.Please understand.
【Hotel / Guest rooms】
Can I make a reservation even on the day?
Reservations are available if available.
You may be able to make a reservation by contacting the hotel directly, even if no room is availabl…Continue reading
【Hotel / Guest rooms】
When does the cancellation fee start?
For cancellations after booking, a cancellation fee will be charged as follows.　　　　　　　　　　　　　　　
1 day before 20% of room rate
80% of the room…Continue reading
【Hotel / Guest rooms】
Is the front desk open 24 hours a day?
The front desk is staffed 24 hours a day.Please be assured.
However, after midnight (24:00), the automatic door on the first floor entrance …Continue reading
【Hotel / Guest rooms】
Can I issue a receipt?
Receipts are only issued for local payments (cash or credit, both are acceptable).If you wish, please tell the Flot staff.When making a rese…Continue reading
【Hotel / Guest rooms】
Can I exchange foreign currency?
Unfortunately, we do not exchange foreign currency.
【Hotel / Guest rooms】
Is there a non-smoking room?
Smoking room floors are available from the 2nd to 4th floors, and non-smoking room floors are available from the 5th to 9th floors.Please st…Continue reading
【Hotel / Guest rooms】
Can I smoke in the guest rooms?
We have 2 floors to 4 floors as smoking room floors.Please make a reservation for smoking room.Smoking, including e-cigarettes, and bringing…Continue reading
【Hotel / Guest rooms】
Is there a smoking space?
Please use the smoking space next to the hotel's main entrance (outdoor).
【Hotel / Guest rooms】
What are the facilities in the room?
Bath / Shower (unit type) / Shower toilet / Air conditioning / Heating / TV (BS broadcasting) (You-Tube and mirroring service) / VOD pay bro…Continue reading
【Hotel / Guest rooms】
Please let me know the amenity items in the room.
gown/Face towel/bath towel/Toothpaste set/Shampoo conditioner conditioner body soap/Face & hand soap/Disposable slippers/Duvet/Shaving/Swab/…Continue reading
【Hotel / Guest rooms】
Do you have a refrigerator?
All the rooms have a fridge.The refrigerator is free space.
【Hotel / Guest rooms】
Please tell me specifically what lending equipment is.
Air purifier with humidification function/trouser presser/Iron/hair iron/Memory foam pillow/blanket/Mobile phone / smartphone charger/Fan/he…Continue reading
【Hotel / Guest rooms】
Do you have a rental computer?
We rent out laptop computers.(Toll)
Please understand that the number is limited.
【Hotel / Guest rooms】
Can you connect to the Internet?
Both wired connection by LAN cable and wireless connection by Wi-Fi are possible.
LAN cable is provided in each room.
Wi-Fi requires a passw…Continue reading