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  2. Frequently Asked Questions

Frequently Asked Questions

  • What is the difference between WEB members and U-Community Club individual members?

    WEB members need to register on the homepage.
    U-Community Club individual members need to apply at the hotel front desk.

    ※The "U-Community Continue reading
  • Where can I find my membership number?

    It is printed on the top of the U-Community Club individual membership card.
    No membership card is issued to WEB members.
  • What is the check-in time?

    Check-in is usually at 14:00.
    ※If specified by the accommodation plan, it will be the time stated in the plan.
  • Please tell me the check-out time.

    Check-out is usually at 11:00.
    ※If specified by the accommodation plan, it will be the time stated in the plan.
  • Can I have a faster check-in time?

    Yes, available.
    Before 14:00, you will be charged an additional 10% of the regular fee per hour.
    In addition, depending on the reservation sContinue reading
  • Can I extend the check-out time?

    Yes, available.             
    In the case of extension, a 10% extension fee will be charged per hour.
    In addition, extension may be refused dContinue reading
  • Can I check in late?

    There is no problem if it is delayed before or after your arrival time.
    Please let us know if it changes significantly.In addition, please cContinue reading
  • Can I leave early in the morning?

    24-hour front desk staff is on site so we will receive it at any time.
  • How much is the room charge

    It depends on the schedule, desired room type and number of guests.
    Please check the U-Community Hotel official website for room rates.     Continue reading
  • Do you charge tax separately from the accommodation fee?

    Accommodation tax may apply.For more information, please check the "Osaka Prefecture Homepage".http://www.pref.osaka.lg.jp/toshimiryoku/syukContinue reading
  • Can I use a credit card?

    VISA/JCB/American Express/Diners Club/Master card/
    Ginren Card is available.
  • Will you keep my luggage before check-in?

    You can keep it.            
    Luggage can be kept before check-in and after check-out.
  • Can I send luggage from the hotel?

    Takkyubin of Kuroneko Yamato is available.
  • Can I send luggage to the hotel in advance?

    1-3-30 Mikyu Sakaecho 1-3-30 Mikuriyasakae Town, Higashiosaka City, Osaka Prefecture 577-0036 1-3-30 Mikuriyasakae Town, Higashiosaka City, Continue reading
  • Can I ship my luggage to the hotel by cash on delivery?

    Unfortunately, we do not accept cash on delivery.Thank you in advance payment.
  • Can I arrange a taxi?

    We accept at the front desk.
    ※Arrangements may not be possible due to congestion.Please understand.
  • Can I make a reservation even on the day?

    Reservations are available if available.
    You may be able to make a reservation by contacting the hotel directly, even if no room is availablContinue reading
  • When does the cancellation fee start?

    For cancellations after booking, a cancellation fee will be charged as follows.               
    1 day before 20% of room rate
    80% of the roomContinue reading
  • Is the front desk open 24 hours a day?

    The front desk is staffed 24 hours a day.Please be assured.
    However, after midnight (24:00), the automatic door on the first floor entrance Continue reading
  • Can I issue a receipt?

    Receipts are only issued for local payments (cash or credit, both are acceptable).If you wish, please tell the Flot staff.When making a reseContinue reading
  • Can I exchange foreign currency?

    Unfortunately, we do not exchange foreign currency.
  • Is there a non-smoking room?

    Smoking room floors are available from the 2nd to 4th floors, and non-smoking room floors are available from the 5th to 9th floors.Please stContinue reading
  • Can I smoke in the guest rooms?

    We have 2 floors to 4 floors as smoking room floors.Please make a reservation for smoking room.Smoking, including e-cigarettes, and bringingContinue reading
  • Is there a smoking space?

    Please use the smoking space next to the hotel's main entrance (outdoor).
  • What are the facilities in the room?

    Bath / Shower (unit type) / Shower toilet / Air conditioning / Heating / TV (BS broadcasting) (You-Tube and mirroring service) / VOD pay broContinue reading
  • Please let me know the amenity items in the room.

    gown/Face towel/bath towel/Toothpaste set/Shampoo conditioner conditioner body soap/Face & hand soap/Disposable slippers/Duvet/Shaving/Swab/Continue reading
  • Do you have a refrigerator?

    All the rooms have a fridge.The refrigerator is free space.
  • Please tell me specifically what lending equipment is.

    Air purifier with humidification function/trouser presser/Iron/hair iron/Memory foam pillow/blanket/Mobile phone / smartphone charger/Fan/heContinue reading
  • Do you have a rental computer?

    We rent out laptop computers.(Toll)
    Please understand that the number is limited.
  • Can you connect to the Internet?

    Both wired connection by LAN cable and wireless connection by Wi-Fi are possible.
    LAN cable is provided in each room.
    Wi-Fi requires a passwContinue reading

Contact us

Please feel free to contact us if you have any questions.